We Stand Behind Our Electrical Work
We Returned Two Years Later To Fix
A Mistake On This Electrical Job
At Shafnisky Electric, We Take
Accountability Very Seriously
If you’ve ever paid for work to be completed at your home, then you know how important warranties are. Even more important is finding a company that offers the best coverage and stands behind it.
Which is exactly what we did for this customer two years after we finished their project.
You see, most electricians in the Lehigh Valley area offer a one-year warranty on materials. As for the labor they put into your project, the coverage can vary dramatically between companies.
So, when you’re choosing your electrician for that initial call, it’s crucial to know what they offer in terms of warranty protection.
But even more important, you need to know where they stand on personal accountability. After all, if they don’t hold themselves accountable, who will?
At Shafnisky Electric, we believe in doing what’s right for our customers every single day on every single project. While mistakes are few and far between for us, that doesn’t stop us from doing what’s right.
We’re Truly Accountable For Our Electrical Work
When we make a promise, we mean it. If you hire us for electrical work, no matter how big or small the job is, we promise to do it right.
And if we don’t?
Well, we expect to hear about it immediately. We want to know when we make a mistake so we can make it right as soon as possible.
And that’s just what we did for this particular customer.
We received a call about a problem with a receptacle we installed. While the customer was very friendly and nice about the situation, we jumped into action. We sent an electrician in response to the request.
When he arrived, he soon learned that we had completed the project two years earlier. Despite the time between the service and the callback, our tech completed a thorough evaluation of the issue.
What he found was an incorrectly installed box that held that receptacle and the box was coming loose in the wall.
While we could have responded the way most of the industry does, we’re truly committed to seeing our customers satisfied. So we did the right thing.
We Took Accountability For Our Mistake
If we followed the industry standard with warranty coverage, we could have left this customer high and dry. But that’s not how we operate at Shafnisky Electric.
In fact, we took that standard and threw it away. We offer a two-year warranty on materials we install and a lifetime labor warranty. You get the ultimate peace of mind when you hire our team for any electrical project.
The truth is that we didn’t start offering this unbeatable coverage until well after this customer had completed their initial project. But that didn’t matter to us.
Sure, they were very nice and more than willing to pay for us to fix the receptacle. In the end, we did the right thing and took care of everything with zero charge to our customer – not even a dispatch fee. Our responding electrician fixed the problem the right way, ensuring the receptacle wouldn’t fail again.
Our Electrical Customers Are Our Top Priority
At Shafnisky Electric, mistakes like these are few and far between. We’re meticulous on every project, paying attention to all the details. But when we do make an error, we’re not afraid to take responsibility and immediately correct it.
We believe in using only the best and safest products on all our projects to ensure every customer’s home is as safe and efficient as possible.
Our team is dedicated to your satisfaction.
Most importantly, we don’t cut ties with you when your project is wrapped up. Instead, we’re here for you should any issues arise, and, as always, we’re ready to be your go-to for all your electrical needs.
When you need a reliable electrician in the Lehigh Valley area, don’t settle for less than the best – choose Shafnisky Electric. Contact us today for a free estimate.